Two months ago I called to have a signal re-boot which I need every now and then. No biggy. But this time I got a $70 service charge and a $7.99 charge for a movie I was supposed to have watched. I called them and told them to get the $70 fee off my bill as a signal re-boot is free and I did not need any technicians to come to my home. I also told them that I don't need to watch their pay per view movies because I watch movies for free at AMC.
Well, low and behold, the charges were on my credit card because they did not remove the charges as promised. Soooo, I called the loyalty department because I have been with Xfinity forever and they fixed the problem. So don't trust anyone you talk to in billing. They won't or can't help you.