Anyone else got a disconnect notice from MUD152? My waterbi

Yea just happened to me 😱😖😭

Heh.
So, the day before that email came about the portal, I had gone on to the old portal (which I had no idea was changing at that point!) and paid my bill.
When I got the email about the change the following day, I immediately went and set up access to the new portal. I noticed that whilst my bill was there, my payment was NOT.
I waited a few days for it to update, and then, when my payment never showed up I contacted them. It seemed like they thought I was being alarmist, but I have to wonder if I hadn't contacted them, if I'd be getting the pink disconnect letter as well!

I'm in 132 and got the same notice. I don't think they realize that just telling us a system is changing that we all had to change our auto pay all over again. It was nice threatening a letter that they were going to turn my water off but all is well now. All they had to do was say you have to do your auto pay over again.

cousindan : Yes, multiple MUDs are switching. I received mail and email for a few months.Check your inbox for the new payment system.

AMCLady : It's in the deets

I read discount and not disconnect. 😁

cousindan :
Yes, me for $37 red bill of shame with they have my credit card. They are the easy one.

cousindan :
I did too. They actually had a disconnect date on my water. They actually brought some kind of flyer and put it on my door. Upon research what I found out they have an entire new billing system so if you paid your bill last month, it might've went on your account. It might not.And I think starting this month, you have to go in and set up a new account to have it all taken care of.

lynnsgirl : Correct. They can't move payment details themselves.