Position Desired: Customer Service

Cover Letter:
**** ****
Humble, TX 77396 (***) ***-**** ****@*****.***

Objective
I am a self-motivated, detail oriented, highly-qualified customer support professional offering more than 20 years of experience and specialization in providing customer care service. I am seeking employment a position in my aforementioned field, I bring with me a suitable proficiency in Microsoft Suite and the ability to learn on the run.

Experience
Professional Hairstylist
Stylez by ****, Humble, Texas
1998 – Present
Brief employees about the salon's success and announced monthly sales goals.
Create repeat business by developing long-term relationships with regular customers.
Mentors new staff to enhance salon development and increase productivity.
Pre-book appointments to guarantee repeat business.
Politely answer the phone and schedule appointments for clients.
Sanitize workstations and salon equipment for safety purposes.
Complete manual and computerized scheduling, bookkeeping and inventory management procedures.
Complete continuing education and training to stay up to date with new trends and techniques.
Promote and sold salon services and products.
Designed and built business web-site.
Address inappropriate guest behavior by stopping service and informing a supervisor.

Customer Service Representative
Professional Compounding Centers of America (PCCA), Houston, TX
August 2011 – June 2013
Officially commended for being error and tardy
Managed a high-volume workload, taking an average of 65 to 70 calls a day.
Helped company attain a high customer service accuracy rating of 99.75%.
Basic compounding knowledge.
Received two certificates of completion for Compounding Techniques.
Provided support to member pharmacist.
Cross team communication skills.
Ability to communicate with customers about their evolving wants and needs, responding to I inquiries and resolving problems in writing, by email or verbally.
Assisted new hires with ever changing proc

Desired Compensation / Salary:
$13-15/hr

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