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Unique Fence, LLC

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(***) ***-**** ∙ ****@*****.***

Highly qualified customer service professional offering several years of exceptional experience. Excellent oral and written communication skills, able to handle several projects simultaneously and meet tight deadlines. Superior analytical, decision-making and problem-solving skills. Demonstrated strengths in: leadership, coaching, mentoring; process creation/implementation; internal/external customer satisfaction; complaint handling and resolution; filing; data entry; maintaining financial documents and records; MS Word, Office and Excel; SAP; SAP NetWeaver; Oracle and Vendor Managed Systems.

HUNTSMAN CORPORATION, Customer Service Advisor II, The Woodlands, TX 2007 – 2015

• Excelled at managing day to day relationships and order entry for customer accounts on a heavy desk, still providing them with the highest service standards
• Led the on-boarding, training and mentoring of new hires for Performance division due to a successful track record of new hires growth and advancement in the company
• Successfully created and managed a streamlined process (initially handled in Malaysia) for onboarding new customers, which helped decrease onboarding time by 2 weeks, in turn, increasing customer trust, retention and sales; on-boarded 15-25 new customers a month
• Rapidly and thoroughly resolved internal and external complaints, monitoring outstanding inquiries through to completion, becoming the first line of communication for upper level management, becoming their “go to” person for issues that needed immediate assistance
• Contributed to tracker savings of over $5,800,000 dollars for the Customer Focus Center

FOLEYS DEPARTMENT STORE, Bill Collector, Houston, TX 1997 – 2006

• Managed high-volume calls on a daily basis, 300 plus calls, collecting and restoring delinquent accounts, negotiating payment plans and keeping accounts in good standing

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Last Updated: Jan 7, 2016 @ 2:17pm

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