Position Desired: Customer Service Rep

Cover Letter:
**** ****
****@*****.***

OBJECTIVE
Motivated highly-qualified customer support professional offering more than 20 years of experience and specialization in providing customer service.
EDUCATION/QUALIFICATIONS
Education/Training
Lyndon Baines Johnson. Austin, Texas
Education Level: 1 year of college
Central Texas College
GPA: 3.0

Meticulous attention to detail
Results-oriented
Self-directed
Computer-savvy
Resourceful
Strong interpersonal skills
Customer service-oriented
Critical thinker


SKILLS
• Creative problem solver
• Exceptional communication skills
• MS Windows proficient
• Quick learner
• Strong client relations
• Proficient in cash management
• Cash flow management
• Credit card processing

WORK HISTORY

Stylez by ****
1998-present
Professional Hair Stylist
Brief employees about the salon's success and announced monthly sales goals.
Create repeat business by developing long-term relationships with regular customers.
Mentors new staff to enhance salon development and increase productivity.
Pre-book appointments to guarantee repeat business.
Politely answer the phone and schedule appointments for clients.
Sanitize workstations and salon equipment for safety purposes.
Complete manual and computerized scheduling, bookkeeping and inventory management procedures.
Complete continuing education and training to stay up to date with new trends and techniques.
Promote and sold salon services and products.
Designed and built business web-site.
Address inappropriate guest behavior by stopping service and informing a supervisor.

Professional Compounding Centers of America Inc. (PCCA) Customer Service Representative
August 2011-July 2012
Officially commended for being error and tardy
Managed a high-volume workload, taking an average of 65 to 70 calls a day.
Helped company attain a high customer service accuracy rating of 99.75%.
Basic compounding knowledge.
Received two c

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