•Serve as first level contact for basic and routine customer service inquiries and problems
•Provide prompt, accurate, and friendly customer service. Service can include, but not limited to: responding to inquiries regarding insurance availability, eligibility, coverage's, policy changes, transfers, claim submissions, and billing clarification.
•Troubleshoot and resolve product issues and concerns
•Use multiple applications to gather the necessary information and notify team members regarding messages, inquiries and claim reporting

**EMAIL RESUME TO** ****@*****.*** (any resumes faxed will not be reviewed)

Skills Required:

Skills Required:
Qualifications
1. Previous experience in customer service, auditing or accounting
2. Ability to prioritize and multitask
3. Detail oriented
4. Excellent written and verbal communication
5. Positive and professional demeanor
6. Experience using excel at a high level
7. Associates or bachelor degree required

Task-Level Competencies:

· Phone skills

· Efficient with computer systems

· Follow systems and processes

High-Level Competencies:

· Analysis skills

· Communication skills: oral and written

· Problem solving

· Leadership / management

· Interpersonal skills

Traits:

· Ability to learn

· Adaptability

· Energy

· Integrity

· Customer service sensitivity

· Initiative

· Job motivation

· Judgment / decisiveness

· Manage ability

· Resilience

· Stability

· Tenacity

· Persuasiveness

· Quality commitment
Indicate any desired or required job experience, education, certification, or licenses:

· Associate

Employment Type:

Employee - Full Time

Compensation:

Compensation Range: $16 to $18 Hourly, medical coverage and PTO. All hired candidates for open positions will go through an agency service based training program. Agency will assist candidates in licensing process and best study practices.