Position Desired: Customer service, data entry, receptionist.

Cover Letter:
**** ****
21247 Rezanof rd,Humble,TX 77338 • (***) ***-**** • ****@*****.***
Professional Summary: To contribute to the growth and success of an organization that partners with their employees to provide superior
products and services to their customers/clients.

Retention web chat/Customer service (Remote), 03/2016 to 07/2017
Primary Services/NRG Reliant Energy – Houston , TX
Provided superb customer service courteously and ensured customer satisfaction.
Retained consumer memberships through utilization of sales tools and techniques.
Addressed consumer needs and outlined how continued membership will fulfill those needs.
Responded immediately and accurately to all account and billing inquiries.
Explained new services and products to new and existing customers.
Document all actions taken clearly and concisely

Customer Service Representative, 06/2008 to 02/2015
Pictage Incorporate – Torrance , CA
Take every opportunity to build a lasting relationship with every customer by providing a creative and
preventative solution and following through to completion with detailed documentation.
Answer phone/email/web chat inquires.
Identify, research and resolve customer issues.
Document all actions taken clearly and concisely.
Provide customers with product and service information.
Follow-up on customer inquires not immediately resolved.
Provide feedback for process improvement.
Alert Supervisor when necessary; call trends, escalated issues.
Responsible for receptionist duties.

Skills:
Type 50-60 wpm
Dependable and reliable
Strong work ethic
Fast learner and great communication skills
Salesforce
CRM/SAP
Microsoft word

High School Diploma: 2003
Samoan High School

References:

Heidy Hernandez
***-***-****2
***@***.***
Meredith Ward
***-***-****5
***@***.***
Maria De la Torre
***-***-****2
***@***.***

Desired Compensation / Salary:
$11/hr

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