As part of our ongoing "Getting to Know Your Local Businesses"
series, we sat down this week with Dustin Wells, owner of Pillar
Plumbing.
Tell us a bit about your business: What does your business offer, and how long have you been around?
We
specialize in residential and light commercial plumbing services and
expertly resolve drain, water heater, faucet, fixture, and other
plumbing-related issues. 
I’ve been personally involved in our family-owned and locally run business for over 12 years.
How did you decide to get involved in this line of work?
Since
1949, our third-generation plumbing business has served our customers
with superior service and fair, upfront pricing on every call. A WWII
veteran, Lloyd Chaffee, founded us.
I served in the US Coast Guard
for seven years, driving a boat on search and rescue missions. Upon
completion of my service, I settled in my wife’s hometown in western NY.
Her family owned the small HVAC and plumbing business. Her dad needed
some help running things and extended a career and business opportunity
to me.
With a degree in business and inclination to build and repair,
I took over the family business specializing in HVAC and plumbing.
After growing and selling that business, I moved back to Texas (where
I’m from) and established Pillar Plumbing.
I’m a proud Kingwood
resident, and I am personally involved in the planning, diagnosis,
engineering, estimating, and installation of your plumbing system.
Tell
us a couple of things that you are proud of in your business. What are
you known for? What separates you from the competition?
My
professionalism, integrity, and service perfection set me apart from
most plumbing companies. I count it a blessing and honor to serve those
that call me. I treat each of my customers like family.
What is your favorite part of running this business?
I
love helping people and really do enjoy working with plumbing systems. I
also enjoy meeting my neighbors and giving them peace of mind about
their household or business plumbing systems.
Who is your ideal customer/client? Who do you serve best?
Our
ideal customer is any individual who owns and resides in their home and
wants things done right the first time, as well as any business owner
who wants the same. Our customers appreciate that we are a local,
family-run business.
Is there any other information you'd like your potential customers/clients to know about your business?
We
back all of our superior plumbing work, products, and solutions with a
warranty and a 100% satisfaction guarantee. I explain options and make a
recommendation, ensuring that each of my customers has the information
they need to make a wise decision.
We also offer specials for new
clients, 0% financing options, accept credit cards, and also offer
discounts for veterans, public service employees, and more. To learn
more about our services and view our specials, visit our website.
I love Jesus, my family and Jiu Jitsu! If I’m not helping you, I’m likely actively involved in one of these passions!
How do you see your business growing and improving over the next couple of years?
We
will continue to slowly grow our service offerings and coverage area to
serve an even more extensive coverage area. We will expand our business
organically so that we never diminish the same level of service and
quality.
To learn more about Pillar Plumbing, visit our profile at
Atascocita.com.
