Position Desired: Part or Full-time office position

Cover Letter:
Dear Hiring Manager,

I'm currently seeking a position that will best utilize my skill-set in an administrative and analytical role.

I am a very analytical person with 9 years experience in customer service, reporting, analysis, data entry, document management and other administrative roles. I am detailed oriented, well organized and have many years experience in customer service and coordinating projects of all levels.

My focus has always been on delivering the best product and service to the client for an experience that will keep them coming back!

I have a drive for business and would like the opportunity to provide my skills and experience to help your company grow and succeed.

I look forward to hearing from you.


Sincerely,

**** ****





**** ****
ADMINISTRATION & ANALYSIS
• (***) ***-**** • ****@*****.***


SUMMARY OF SKILLS
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 Strong analytical skills and 2014/2005 SQL reporting skills.
 Data entry, excellent computer skills, type 80 wpm.
 Create, update and analyze SQL store procedures, views and scripts.
 Experienced in the use of system modeling tools for analysis and planning such as use cases and flow charts.
 Skilled in communicating, negotiating and influencing.
 Analytical, driven, self-motivated and results-focused.
 Specialize in problem solving, prioritizing and interpersonnel skills.
 Expert in Requirements analysis, documentation and communication.


PROFESSIONAL EXPERIENCE


•2016-Present
U.S. LEGAL SUPPORT, HOUSTON TX
Customer Service Manager
 Create and review reports to evaluate productivity, staffing needs and areas of weaknesses.
 Hire, promote and terminate staff according to performance, attendance and other considerations.
 Counsel, coach staff.
 Manage 30-45 employees.
 Evaluate and streamline processes.
 Document standard operating procedures, provide assessments of evaluations and analysis of data.

•2

Desired Compensation / Salary:
40,000

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