Job Responsibilities
As a Membership Sales Representative, your main responsibility will be to present our Membership Program to our guests. You will conduct a pre-chat prior to each new potential member�s appointment in order to record personal information, and will then follow their appointment with a customized plan based upon the client�s individual needs. You will also record all client and sales information for future follow-up.

Skills Required:

As a Membership Sales Representative, you must have a strong aptitude for sales, be self-motivated, confident and enthusiastic. You must also be an effective communicator. It is also important that you are adaptable and responsive to feedback and that you enjoy working in a flexible and customer-focused team environment.
Your specific duties will include:
� Selling memberships to our guests
� Meeting all performance targets
� Answering the phone promptly and professionally
� Matching guests with the appropriate therapists for their individual needs and booking appointments for them
� Greeting guests and members as they enter the clinic
� Checking members in and out for appointments
� Upselling by suggesting enhancements, retail products, and gift cards to augment service
� Maintaining client files
� Documenting guest and client information and following up with both guests who do and do not purchase a membership
� Making follow-up calls to guests in order to process payments, confirm appointments and set new appointments
� Ensuring customer retention by learning things about them, calling them by name, and making them feel welcome and valued when they visit the clinic
� Assisting in maintaining the cleanliness of the facility
� Restocking shelves as needed
� Being available to work flexible days and hours
� Understanding, believing in and upholding Massage Envy Spa�s Vision and Value

Employment Type:

Employee - Full Time

Compensation:

Base Hourly plus commission and bonus opportunity.
Employee membership.